Shipping

SHIPPING INFORMATION

Australian Shipping
Orders are processed Monday through Friday, excluding public holidays, and are usually shipped within 2 business days.

Our courier company is our preferred carrier at time of order, and transit times will vary depending on your location. You should receive your order within 7-10 working days, from the time you’re your order is placed.

New Zealand Shipping
Shipping is available for New Zealand customers. We cannot guarantee that you will or will not be charged any customs taxes or duties once the parcel reaches New Zealand. These charges must be paid by the recipient of the parcel.

International Shipping
We do not ship internationally from our online store.

 

Am I able to Track my Order?
If you are in Australia, then yes! When your order if fulfilled, we will provide you with an order consignment number so that you can track your order on its journey.

If you are in New Zealand, then your orders will not be trackable.

 

Shipping Rates
Australian Shipping is a flat rate of $10.00.

New Zealand Shipping
For orders up to 1kg shipping is $14.95AUS
For orders 1.1kg – 5kg shipping is $29.95AUS
Items above 5kg are subject to our quotation

 

Damaged Shipments
For damaged parcels, upon receipt of the goods please ensure the consignment is signed as damaged. Please contact the carrier company direct to lodge a claim. HEGS Australia cannot be held liable for damage to product during transit. Please contact us if you have any additional problems or concerns.